About this course
An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for customers and manage a service space in Jira Service Management. Your team will gain hands-on experience performing the most critical configuration tasks for setting up your service space and customer portal.
What your team will learn
- Configure and brand your customer portal
- Create queues and SLAs for your service team
- Use a linked knowledge base
- Add participants to your service space
- Automate common tasks
- Create and administer service spaces
Who this is for
Anyone setting up a Jira service space, including Jira administrators, service space administrators, service space managers, team managers, and IT managers.
Prerequisites
No prerequisite courses are required if your team is solely responsible for setting up a Jira service space. If they are also responsible for Jira company-wide, they should first complete Jira administration part 1 or have equivalent experience.
Book this course
Get in touch and we will organise a session for your team.
Get in touchDuration
7 hours
Format
Live team training, online or in-person
Level
Intermediate
What to expect from live team training
Our courses are delivered live, with your whole team in the session together. An expert Atlassian instructor guides you through real scenarios, answers your questions in real time, and adapts the pace to your team.
You will leave with skills you can apply immediately, not slides you will never open again.
Expert Atlassian instructors
Authorised by Atlassian, certified in the products they teach, with real-world experience.
Tailored to your team
Ask questions about your own setup. Get answers that are relevant to how your team actually works.
Online or in-person
We deliver training remotely for distributed teams and in person when that works best for you.
Hands-on learning
Every session includes practical exercises so your team can build real confidence, not just awareness.
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Get in touch and we will put together a session for your team. Online or in-person, we will make it work for you.
- ✓Live instructor-led sessions for your whole team
- ✓Ask questions about your specific setup
- ✓Online or in-person delivery
- ✓Authorised by Atlassian