About this course
An expert instructor will guide your team as you learn how to practice incident management from detection to resolution with Atlassian-recommended tools, including Jira Service Management. Your team will learn how to set up teams and services and integrate tools for effective incident management. They will walk through the lifecycle of a major incident and explore best practices including a post-incident review (PIR).
What your team will learn
- List the stages of a major incident
- Create an ITSM project
- Set up the teams that will handle incidents
- Set up services
- Integrate other Atlassian and third-party tools
Who this is for
Anyone who sets up projects in Jira Service Management, including service project administrators, Jira administrators, IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.
Prerequisites
Your team should complete Managing Jira service projects or be familiar with topics such as queues, request types, and the customer portal.
Book this course
Get in touch and we will organise a session for your team.
Get in touchDuration
4 hours
Format
Live team training, online or in-person
Level
Intermediate
What to expect from live team training
Our courses are delivered live, with your whole team in the session together. An expert Atlassian instructor guides you through real scenarios, answers your questions in real time, and adapts the pace to your team.
You will leave with skills you can apply immediately, not slides you will never open again.
Expert Atlassian instructors
Authorised by Atlassian, certified in the products they teach, with real-world experience.
Tailored to your team
Ask questions about your own setup. Get answers that are relevant to how your team actually works.
Online or in-person
We deliver training remotely for distributed teams and in person when that works best for you.
Hands-on learning
Every session includes practical exercises so your team can build real confidence, not just awareness.
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Get in touch and we will put together a session for your team. Online or in-person, we will make it work for you.
- ✓Live instructor-led sessions for your whole team
- ✓Ask questions about your specific setup
- ✓Online or in-person delivery
- ✓Authorised by Atlassian