About this course
An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your tickets, keeping relevant information at agents' fingertips. Your team will learn how to track company assets, enhance service requests and incident reports, manage enterprise and IT assets, and take advantage of Asset's CMDB capabilities.
What your team will learn
- Create and configure Asset object custom fields
- Create and configure referenced Asset custom fields
- Create AQL queries with inbound and outbound object references
- Map import data to referenced object types
- Search for objects connected to a ticket
- Trigger automation from Asset objects and Jira issues
- Perform advanced object and global Asset configurations
Who this is for
Assets administrators and Jira administrators. Note: Data Center is not supported in this course.
Prerequisites
We recommend your team either complete Asset management essentials, have experience using Assets, or complete Jira administration training.
Book this course
Get in touch and we will organise a session for your team.
Get in touchDuration
8 hours
Format
Live team training, online or in-person
Level
Advanced
What to expect from live team training
Our courses are delivered live, with your whole team in the session together. An expert Atlassian instructor guides you through real scenarios, answers your questions in real time, and adapts the pace to your team.
You will leave with skills you can apply immediately, not slides you will never open again.
Expert Atlassian instructors
Authorised by Atlassian, certified in the products they teach, with real-world experience.
Tailored to your team
Ask questions about your own setup. Get answers that are relevant to how your team actually works.
Online or in-person
We deliver training remotely for distributed teams and in person when that works best for you.
Hands-on learning
Every session includes practical exercises so your team can build real confidence, not just awareness.
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Get in touch and we will put together a session for your team. Online or in-person, we will make it work for you.
- ✓Live instructor-led sessions for your whole team
- ✓Ask questions about your specific setup
- ✓Online or in-person delivery
- ✓Authorised by Atlassian